When a customer is generally impressed with the level of service or the product you provided them and takes the time to pass on their feedback, it is important that praise does not fall on deaf ears.
Customers are often to provide positive feedback, so when you are lucky to be on the receiving end of such a complement be sure to match the customers enthusiasm and let the know that their feedback is greatly appreciated.
Failing to acknowledge their excitement would easily turn a happy customer into an embarrassed or disappointed one. This leaves all the good work that preceded that moment wasted.
Anytime you have a delighted customer in front of you, remember it is an opportunity to gather more information from them that can help your business growth.
Always remember this, anytime you encounter a delighted and happy customer do not leave them hanging. Do not leave them, share their enthusiasm, thank them for the complement and let people in your organization know about their feedback
Always remember that ‘A Good Customer Service’ makes consumers feel good.
