Break up with bad customers! Allow me to share a little tale with you about a business and a challenging client named Mr. Angry. Mr. Furious awarded a contract to the business. Mr. Angry called the company repeatedly throughout the early phases of the contract preparation to make adjustments and new demands. He did not […]
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Consumers rate customer service as the most important factor when deciding to do business with a company. This means that the traditional competitive advantages such as price, location and product are gradually disappearing. In the global era of technology, customer service is now kin. When it comes to customer service, we all have a […]
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Customer loyalty is one of the things good companies and business strives for. Most business get customers coming back again and again for their products and services because of the reputation they have built with these customers over the period of doing business with them. The big question is, “How do they do it?” […]
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When a customer is generally impressed with the level of service or the product you provided them and takes the time to pass on their feedback, it is important that praise does not fall on deaf ears. Customers are often to provide positive feedback, so when you are lucky to be on the receiving […]
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